Privacy Policy | Elevion Global LLC | Data Protection & GDPR Compliance

01 Information We Collect

We collect information you provide directly to us, information collected automatically through your use of our services, and information from third-party sources. The categories of personal information we may collect include:

Account Information: Name, email address, password, company name, job title, and billing information when you register for an account.
Payment Information: Credit or debit card details, billing address, and transaction history. Payment data is processed by PCI-DSS compliant third-party processors; we do not store full card numbers.
Usage Data: Log data, IP addresses, browser type, pages visited, features used, time spent, and other diagnostic data collected automatically.
Communications: Emails, support tickets, and messages you send to us.
Marketing Data: Email campaign data, contact lists, and subscriber information you upload to Targetive or InboxScope for processing on your behalf.
Device Information: Device identifiers, operating system, and browser information collected via cookies and similar technologies.

02 How We Use Your Information

Elevion Global LLC uses the information collected to operate, maintain, and improve our platforms. Specific uses include:

Creating and managing your account and providing access to our services
Processing payments and sending transactional communications (receipts, invoices, subscription confirmations)
Providing customer support and responding to inquiries
Sending product updates, feature announcements, and service notifications
Analyzing usage patterns to improve platform performance and develop new features
Detecting, investigating, and preventing fraud, abuse, and security incidents
Complying with legal obligations, court orders, or regulatory requirements
Enforcing our Terms of Service and other agreements

We do not sell your personal information to third parties for their own marketing purposes.

03 Legal Basis for Processing

For users located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

Contract Performance: Processing necessary to fulfill our contractual obligations to you, including account management and service delivery.
Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and product improvement, where those interests do not override your rights.
Legal Obligation: Processing required to comply with applicable laws and regulations.
Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications.

04 Sharing of Information

We may share your information in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist in operating our platforms (cloud hosting, payment processing, email delivery, analytics) under strict confidentiality agreements.
Subsidiaries: Between Elevion Global LLC and its wholly owned subsidiaries (Targetive, InboxScope) for internal business operations.
Legal Requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of Elevion Global, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
With Your Consent: In any other circumstance where you have provided explicit consent.

We never sell, rent, or trade your personal data to advertising networks or data brokers.

05 Cookies & Tracking Technologies

Our websites and platforms use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect usage data. Types of cookies we use:

Strictly Necessary Cookies: Required for platform functionality, authentication, and security. These cannot be disabled.
Performance Cookies: Collect anonymized data about how visitors use our websites to help us improve performance.
Functional Cookies: Remember your preferences and settings to provide a personalized experience.
Analytics Cookies: Used by services such as Google Analytics to understand user behavior on an aggregate basis.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

06 Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Account Data: Retained for the duration of your account plus up to 3 years after account closure, unless a longer period is required by law.
Transaction Records: Retained for a minimum of 7 years in accordance with US financial and tax record-keeping requirements.
Support Communications: Retained for up to 2 years after the last interaction.
Marketing Data (uploaded lists): Retained only as long as your active subscription, then permanently deleted upon account closure or written request.

07 Data Security

Elevion Global LLC implements industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

All data transmitted between your browser and our servers is encrypted using TLS 1.3 or higher (HTTPS)
Data at rest is encrypted using AES-256 encryption
Access to personal data is restricted to authorized personnel on a need-to-know basis
Payment information is handled exclusively by PCI-DSS Level 1 certified payment processors
Regular security assessments and vulnerability testing
Multi-factor authentication (MFA) available for all user accounts
We utilize SOC 2 Type II compliant cloud infrastructure (AWS/Google Cloud) to ensure the highest levels of physical and digital security.

While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

08 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 days.

09 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will take prompt steps to delete such information.

10 International Data Transfers

Elevion Global LLC is headquartered in the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

For transfers of personal data from the European Economic Area (EEA) or the United Kingdom to the US, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, and we comply with applicable data transfer frameworks.

Data is primarily stored on secure servers located within the United States. Access by our global administrative team is strictly controlled via encrypted VPNs and role-based access controls (RBAC), ensuring that US-standard protection follows the data regardless of where our team members are located.

11 California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

Right to Know: You may request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell.
Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information. You therefore have no need to opt-out, but the right is acknowledged.
Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights.

To submit a CCPA request, contact us at [email protected] with the subject line "CCPA Request." We will verify your identity and respond within 45 days.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Notify registered users via email at least 14 days before changes take effect
Post a prominent notice on our websites

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

13 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact Elevion Global LLC:

Email: [email protected]
Legal Entity: Elevion Global LLC
Address: 30 N Gould St #58133, Sheridan, WY, 82801, USA

We aim to respond to all privacy-related inquiries within 5 business days.